eCommerce Platform Implementations

Crafting incredible digital commerce experiences

At Echidna, we have a comprehensive approach to digital marketing – irrespective of the platform. Our execution is driven by business intelligence. Not just the campaign, but the client business as a whole, helping us strategize and align marketing with business trends. This allows us to design optimized campaigns that resonate with the target audience.

Agile
Methodology

Utilizing an agile methodology, our certified experts work to deliver world-class digital experiences

On Time,
Every Time

Our reliable and repeatable execution means you get a viable product on a predictable timeline and budget.

Innovative
Delivery Techniques

Utilizing an agile methodology, our certified experts work to deliver world-class digital experiences

Accerelators to
Custom Builds

No matter your timeline or budget, we are able to meet your business growth goals.

We’ve done the hard work of seeking out today’s best cloud-based platforms and innovative technologies in eCommerce. Our ecosystem of partners allows us to fulfill virtually any business need that you might run into.




Managed Services & Hypercare Support

Immediately after your commerce launch, we will begin supporting your production system to continuously monitor and alleviate unexpected issues.

Support

Support system operations

Coordinate with IT service desk

Establish & report on
performance SLA

Collect and document
enhancement requests

Support platform software releases

Monitor

Service desk ticket queues

External performance monitors

Magento issue reports

Application performance monitors

Application audit logs

Resolve

Systems monitoring & issue identification

Transparent investigation
& communication

Root cause identification & resolution

After-action reports & lessons learned

Problem avoidance system enhancements

24/7 Care

Primary and secondary on-call personnel will be available 24 hours per day, 7 days per week to quickly respond to severity 1 & 2 service requests

Provide help desk support on call troubleshooting

Thank You For Your Interest
In Our Services!
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